Refund and Return Policy for A&A Kitty Clay
We offer a 14-day ‘Love it or we’ll remake it’ guarantee on all orders. If you are not completely satisfied with your purchase, you may return it for a full refund or a remake.
1. Eligibility for Return/Remake
Returns are accepted within 14 days of delivery for a full refund or remake. The item must be in its original condition, unused, and with all original packaging.
2. Return Procedure
Contact us at [Your Email Address] or [Your Phone Number] to initiate the return process. We will provide you with return instructions and a return authorization number.
3. Exceptions
Custom orders are not eligible for returns or remakes unless there is a defect in the craftsmanship.
4. Shipping Costs
Return shipping costs are the responsibility of the customer.
5. Refund Processing
Refunds will be processed within [Number] business days of receiving the returned item.
